Industries Served
Call Center For All Items
Healthcare
The need for a contact center partner in an ever-evolving, increasingly competitive, complex and regulated marketplace is vital to provide the best patient and customer experience.
Global Contact Entreprises ® provides services for HealthCare Providers, Payers, Medical Device and Supply Organizations, Release of Information Service providers, and Pharmaceuticals.
Solutions Provided:
- Customer care
- Open enrollment
- Order taking
- Demand generation
- Sales
- Back office support
- Patient surveys
Energy
Energy services can offer many choices for customers. Regarding a supplier it is more important to stay top of mind with a perfect quality of services to potential customers and retain the ones you have! Global Contact Entreprises ® helps Energy companies lower their cost to acquire and retain every customer by supporting service delivery solutions.
Solutions Provided:
- Customer Service
- New business acquisition
- Retention
- TPV reject saves
- Win back
- TPV services
Home Services
Global Contact Entreprises® provides our home services clients with an efficient low cost solution for acquiring potential customers, keeping customers loyalty, and winning back expired customers.
We provide an extended variety of solutions to both franchise and corporate owned locations. We give assistance with HVAC, home warranty, electrical, plumbing, home security, home improvement, satellite and cable, and cleaning companies.
Solutions provided:
- Demand generation
- Sales & Lead qualification
- Customer service
- Collections & Win back
- Retention
- Rejected credit card recapture
- Welcome calls
- Appointment setting & Reminder calls
Travel-Tourism
At Global Contact Entreprises ® we help our travel affiliates deliver on their promise to provide their customers with a stress free vacation that will create unforgettable moments, exploring new places with their loved ones.
We provide 24-7 channel support (voice, email, chat) for all of their customer’s vacation needs. We help travelers book tickets for airlines, and according what the customer expects from their vacations, we find and recommend lodging, book cruises, rental cars, and provide different options to enjoy of a great excursion.
Solutions provided:
- Reservation travel management
- 24 X7 emergency travel support
- Email, SMS & Chat support
- Website navigation
- Multilingual support
- Demand generation & Lead qualification
Financial
Global Contact Entreprises ® provides our financial services partners with both inbound and outbound support. Our solutions are created to help financial companies reduce their costs, keeping customers loyalty, and promote their brand for a variety of different financial products and services.
Solutions provided:
- Customer service
- Demand generation
- Lead qualification
- ARM soft collections
- Sales
E-Commerce
In today’s competitive, increasingly digital and social media retail environment it is necessary to provide a good quality customer’s experience to your shoppers.
Global Contact Entreprises® provides our partners with a great sales and customer service support designed to increase your quality as company and your winnings.
Solutions provided:
- Order taking, tracking & return processing
- Upsells & cross sales
- Loyalty – Outbound welcome calls – Retention calls – Satisfaction surveys
- Customer help desk
- Data hygiene
- Demand generation
- Abandon carts
- Win back